Frequently Asked Questions
Your burning questions, our snappy answers. Find what you need in a flash, or let our support squad save the day.
● We have a 15 day return/ replacement policy for any jewellery purchased through our website.
● Kindly message us on our official whatsapp support number 9594955193.
● Provide us with your name and order number and our team will take it from there.
● Un-dispatched order can be cancelled from the section ‘My Orders’ on the website.
● In case you are having trouble cancelling such orders, feel free to contact our support number 9594955193.
● Silver and Rose Gold jewellery tend to fade over long periods of time.
● Avoid contact with soap, perfume, water and excess sweat. Place in a sealed pouch after use. Rose gold jewellery is not ideal for daily use.
● That’s why we provide free rejuvenation and polishing services within 6 months of purchase (only shipping charges applicable)
● Our jewellery are Authentic 925 Sterling Silver and BIS Certified Hallmarked.
● The stones used are High AAA Quality Cubic Zirconia stones, Fresh Water Pearls, Turkish Evil Eye and many more semi-precious stones.
● A Certificate of Authenticity is provided along with the box .
●You can buy our exclusive jewellery from our official website www.silberry.in.
● We are also available on Myntra, Nykaa Fashion, Nykaa.com, Amazon, Pernia's Pop Up Shop, Lulu & Sky, The Brahma and Flipkart.
● Yes, kindly fill in the address of the receiver but your own email ID while placing the order.
● We will gift wrap your box of jewellery elegantly for just Rs. 50.
● Cleaning: The jewelry will be thoroughly cleaned to remove any dirt that may have accumulated on the surface of the silver.
● Tarnish Removal: The rejuvenation service includes the removal of tarnish resulting in a brighter and a radiant piece of jewellery.
● Polishing: The jewellery undergoes a polishing process to restore its shine and luste,. giving it a refreshed appearance.
(Only shipping charges applicable)
● Repairs: Repairs such as fixing loose stones or clasps.
● Redesign: Complete change of design.
● Customisation: Customisation of your jewelry.
● In order to opt in for the rejuvenation service, kindly message us on our official whatsapp support number 9594955193.
● Provide us with your name and order number and our team will take it from there.
